Support

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FAQ

Catalog Data

  1. Where is my catalog data?
  2. Why is the Scan button disabled? / Why is my catalog not writable?
  3. Can I share a catalog database on my network?
  4. How to export data as a text file with full path?
  5. How to expand all folders? / How to print all data? / How to export all data as a PDF file?
  6. What are .dcm and .dcmf ?
  7. What is .dcmd?
  8. How to merge my two catalog files?
  9. How to separate my catalog file?
  10. How to import catalog data from other cataloger?

Scanning

  1. DiskCatalogMaker is slow when scanning my disc!
  2. DiskCatalogMaker is slow when scanning my NAS!
  3. Why is the Scan button disabled? / Why is my catalog not writable?
  4. How to scan the Time Machine backup?
  5. Why does DiskCatalogMaker fail to generate a thumbnail image of certain files?
  6. How to change the behavior for cataloging discs via Toast Titanium?
  7. How to scan a disk automatically via Automator?
  8. Is there a command to scan a disk from the Terminal.app?
  9. Why were some files/folders skipped? / Why is the folder size smaller than shown by the Finder?

Search

  1. What is the difference between “contains” and “matches” in the search condition?

Edition / License

  1. What's DiscCatalogMaker RE (Roxio Edition)?
  2. What's the Mac App Store Edition?
  3. What are the differences between a user license and other licenses?
  4. How to get a refund?

Troubleshooting / Others

  1. Why does the preview panel show a default icon instead of a custom thumbnail image?
  2. DiskCatalogMaker cannot open my catalog file.
  3. The application has crashed!
  4. The application is freezing!
  5. How to send feedback on translations?
  6. In-app software updater does not work inside our corporate firewall.
  7. Why does AppFresh 0.7.1 remove DiskCatalogMaker from my Mac?
  8. How to uninstall DiskCatalogMaker?

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